Vote Now: 2021 Anti-Awards...

Last month, we announced the winners of the 2021 Prince of Travel Awards, which were determined after three weeks of voting.

As a community, you had cast your votes to recognize the strongest performers in the Canadian loyalty landscape throughout 2021 across 28 different award categories.

As the year draws to a close, let’s once again wrap things up with a playful round of Anti-Awards, in which we’ll ask the opposite question.hat were some of the most disappointing developments in 2021 for Canadian credit card holders and loyalty program members, and which players in the industry have the greatest room to improve in 2022?

After all, as the leading voice for Canadians who are interested in leveraging Miles & Points to travel the world, it’s important that we not only recognize excellence in our space, but also highlight noteworthy weaknesses and opportunities for improvement.

As a community, then, you are invited to make your voice heard across eight Anti-Awards categories, with the end goal of spurring on better performance from the airlines, loyalty programs, credit card issuers, and other companies looking to win our business – and building a richer landscape for all of us in Canada.

2021 Anti-Awards

Biggest Loyalty Program Devaluation

There’s no two ways about it: we’ve seen our fair share of devaluations to award charts and redemption opportunities in Canada this year, even if some of the programs would prefer to dress up these changes as “relaunches” or mask the downsides with “enhancements” in parallel.

Which devaluation has been the most egregious?

Air Miles shifting to dynamic pricing
Alaska Mileage Plan ending their relationship with Emirates
BMO Rewards reducing their redemption rate
Marriott Bonvoy announcing dynamic pricing (coming in 2022)
World of Hyatt introducing peak pricing

Weakest Big 5 Bank Credit Card Portfolio

It’s a widely accepted truth that the Big 5 banks in Canada have some way to go before catching up with the strength of American Express’s credit card portfolio.

Which bank needs to beef up its credit card lineup the most? Don’t forget to factor in each bank’s proprietary points program in your assessment.

Most Cumbersome Credit Card Approval Process

A difficult and cumbersome approval process can easily sour the banking relationship before it begins, perhaps deterring you from even applying at all.

The following Canadian credit card issuers have received the lion’s share of complaints about their credit cards being a headache to sign up for, with some new contenders joining the list as recent frustrations have increased.

Which issuer is in the most dire need of straightening out their approval process?

BMO
CIBC
HSBC
MBNA
TD

Most Difficult Flight Cancellation Process

It started last year with Canada’s airlines collectively failing to provide refunds on cancelled flights. While the refunds have eventually come through, many airlines continue to make you fight tooth and nail, despite offering generous cancellation policies as the pandemic persists.

Which airline or loyalty program program have you had the most difficulty getting a timely refund from?

Air Canada / Aeroplan
Alaska Airlines / Mileage Plan
British Airways / Avios
Cathay Pacific / Asia Miles
WestJet / WestJet Rewards

After the austerity of 2020’s weak signup bonuses during the depths of the pandemic, 2021 has overall been quite an impressive year for credit card incentives, with many issuers offering record-breaking signup bonuses.

That said, despite high amounts of total points, some issuers are structuring the bonuses in ways that make them more challenging to achieve.

Of these various structures which have been rising in prominence this year, which would you say is the most disappointing and a potential deterrent from applying for the card?

High total spending requirements (e.g., American Express Aeroplan Business Reserve Card, CIBC Aeroplan Visa Infinite Privilege Card)
Spending requirements throughout each of the first 12 months (e.g., American Express Aeroplan cards)
Second-year bonuses (e.g., American Express Platinum Card, HSBC World Elite Mastercard)
Vouchers instead of more points (e.g., Air Canada Buddy Pass)

Co-Branded Credit Card with Greatest Unfulfilled Potential

Personally, I think there’s so much more room for innovation among various loyalty programs’ co-branded credit cards in Canada, especially when we look at the creativity and value south of the border with the US Aeroplan and Bonvoy cards, for example.

We’ve seen the new Aeroplan credit cards dabble a bit with more creative partnerships this year. Which of these co-branded credit cards would you most like to see some serious innovation from in 2022?

Loyalty Program with Most Significant Absence

Many global airlines and hotel chains operate in Canada, but currently don’t offer a co-branded credit card or a high-value transfer partner to their loyalty program in the Canadian market.

I’ve picked out five such programs that I believe would stand to benefit from challenging the establishment here in the Canadian loyalty landscape. In your view, which one’s absence is felt most keenly and would benefit the most from adding a Canadian offering in 2022?

Biggest Frustration

Beyond obvious devaluations, sometimes there are technical difficulties, behind-the-scenes processes, or just slow movement in general with banks and loyalty programs. These are out of our control and often out of sight, but they can rear their ugly head when we least expect.

Which of the following was the most frustrating unexpected event of 2021, as it pertains to how you use rewards?

Aeroplan continuing to lack a multi-city search engine, after launching over a year ago with this as a highly-touted feature
Aeroplan’s sky-high off-the-charts dynamic pricing on domestic and international business class flights
American Express temporarily blocking Membership Rewards cards from being linked
Scene+ launch issues with bonus categories not properly earning 5x points, and with partial redemptions not working
TD’s delays in issuing and converting the Air Canada Buddy Pass
WestJet’s lack of a valuable loyalty program in any meaningful sense, more than a year after discontinuing Member Exclusive fares

Bonus: What’s Stopping You from Travelling?

As the world inches towards a full reopening, many of us, including myself, are travelling again, albeit not nearly as much as we’d like. The ongoing pandemic is still limiting our movement around the globe for a number of reasons.

I’m curious: which would you say is the strongest factor currently holding you back from travelling more, if at all?

Risk of getting or spreading COVID-19
Risk and/or cost of quarantine, whether expected or unexpected
Cost and/or hassle of required COVID-19 testing
Uncertainty of plans or restrictions changing
Desired destinations are closed
Fear of judgment from others

Vote Now!

Under the Anti-Awards, you are invited to select only one nominee in each category that you believe most fits the description.

You can follow the below link to access the voting page; after you submit your vote, you’ll be able to see the current running totals for the 2021 Anti-Awards as the votes come in.

Vote in the 2021 Anti-Awards

Voting will close on December 31, 2021 – and I’ll update this article afterwards to highlight the unwanted “winners” of the 2021 Anti-Awards so that they may do better as we move into 2022.

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Vote Now: 2021 Anti-Awards…