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Review: Delta Toronto

Length of Stay
1 night
Room Type
Deluxe Guest Room
Elite Status
Marriott Platinum
Date
September 2021
Rating

On my recent trip to Ontario, I stayed one night at the Delta Toronto. It was a brief visit, sharing meals with friends and working from the hotel during the day, before a quick departure for a pit stop in the suburbs and onwards to my primary destination of Ottawa.

Between the short stay and reduced service levels due to COVID-19, my experience was limited. With that in mind, here are my impressions of my first stay at a Delta property, and my first time enjoying my Marriott Bonvoy Platinum Elite status benefits.

In This Post

Delta Toronto – Booking

The Delta Toronto is a Category 5 hotel with Marriott Bonvoy, priced at 30,000, 35,000, or 40,000 points for off-peak, standard, and peak nights respectively.

With cash rates approaching $300 per night, as they were in late September 2021 when I stayed, a points redemption would be valued at 0.75–1 cent per point, or more with the Fifth Night Free benefit. Any of these rates are close enough to our target valuation of 0.9 cents per point where it would be worth considering paying with points instead of cash.

Marriott Bonvoy American Express Card
Welcome Bonus
Up to 85,000 Bonvoy points
Annual Fee
$120
First-Year Value
$645

With my night priced at the standard rate, I was hoping to use my annual Free Night Award worth 35,000 points from my Marriott Bonvoy American Express Card.

Using the certificate for any cash rate higher than the credit card’s annual fee of $120 is a win, so I wasn’t too concerned about the cents per point value.

However, I had a few issues with my booking, and ended up having to pay with points anyway (thankfully at a reasonable value). First I had trouble applying the free night certificate to my stay, then I had 40,000 points deducted from my account despite being shown a price of 35,000 points.

I later got credited the difference, but by then I decided it wasn’t worth the further hassle to try and have my free night applied retroactively.

Delta Toronto – Location

The hotel is located three blocks from the Toronto waterfront.

South of the train tracks, it’s a bit removed from the rest of the city, but it’s perfect walking distance to many popular tourist attractions, including Scotiabank Arena for the Leafs and Raptors, the Rogers Centre for the Blue Jays, the CN Tower, Ripley’s Aquarium, Steam Whistle Brewery, and the ferries to the Toronto Islands.

The building is connected to Union Station by the sheltered PATH walkways. You can seamlessly get in and out of the property using Toronto’s various transit systems.

I took the UP Express from Pearson to Union Station – my preferred way to get to and from YYZ – followed by a short indoor walk to the Delta. (I imagine this would be extremely useful in the middle of winter.)

Delta Toronto – Check-in

To access the hotel from the PATH, you need to use your mobile key in the Marriott Bonvoy app. Mine hadn’t activated properly, so the front desk had to come let me in.

Entering from a side door is never as grand as the first impression from the main lobby entrance. Still, the spacious conference level seemed well-appointed, with modern design features and ample public seating.

Even if I’ve done mobile check-in, I still like to touch base with the front desk to prepare for my stay. The staff gave me a very helpful run-down of the most up-to-date COVID-19 policies in effect during my stay, specifying which facilities were closed or operating in a limited fashion.

There’s a concierge,and a front desk with two counters, one being a priority lane for Bonvoy Elite members.

Delta Toronto – Front desk
Delta Toronto – Front desk

The entire check-in process was very smooth. All of the customer service staff whom I interacted with were professional and proactive, even the trainees to the best of their ability.

I like to describe the Delta brand as “business chic”, and that’s certainly the vibe I got from the lobby. There’s a modern energy with a mix of light-toned wood and bright, colourful lighting, which not only captures the brand but also the neighbourhood.

The public spaces in the hotel were accented with a hockey theme, a fun touch for a Canadian property so close to a major NHL arena and the Hockey Hall of Fame.

Delta Toronto – Deluxe Guest Room

Prior to checking in, I had requested an upgrade via the app’s chat feature. There were no suites available that night, but instead I was put in a Deluxe Guest Room with a king bed.

I stayed in Room 3414. While it doesn’t adjoin to Room 3412, the two share an alcove at the end of the hallway. This arrangement might appeal to parents who want to stay close to their kids, while also maintaining a bit of privacy. 😉

Delta Toronto – Hallway
Delta Toronto – Hallway and room entrance

In the room, the design features matched the aesthetic of the lobby, from the colourful palettes to the bright earth tones.

Delta Toronto – Deluxe Guest room, king bed and art
Delta Toronto – Deluxe Guest Room king bed

The Deluxe Guest room boasts a skyline view, and it didn’t disappoint.

The hotel is so close to the CN Tower, you have to get right up against the window and look up to see the top.

Delta Toronto – Deluxe Guest room, CN Tower view
Delta Toronto – Deluxe Guest Room CN Tower view

However, the Delta’s position across the street from the CN Tower grounds means that there are no other skyscrapers to obstruct your view, a rarity in downtown Toronto. It’s quite uncommon to have a skyline view, while simultaneously feeling like you’re a part of the skyline yourself.

Upon my arrival into my room, I was greeted by a sunset view and a peek into the open roof of the Rogers Centre, with the Blue Jays about to throw the first pitch in a big game against the Yankees.

Delta Toronto – Deluxe Guest room, Rogers Centre view
Delta Toronto – Deluxe Guest Room Rogers Centre view

I couldn’t see the field from the 34th floor, only the seats in the upper bowl. The hotel does go up to the 46th floor, and I wonder if you’d get a better view from up there, but it’d still be a bit far to see the action in detail.

The king bed was quite comfortable, with bedside lamps on the nightstands, reading lights built into the headboards, and a view of the large smart TV.

Delta Toronto – Deluxe Guest room, king bed
Delta Toronto – Deluxe Guest Room king bed
Delta Toronto – Deluxe Guest room, smart TV
Delta Toronto – Deluxe Guest Room smart TV

At the desk, you can connect your personal device to view on the big screen – although the available dongles are a bit dated, featuring the original iPod connector but lacking the industry-standard USB-C.

Delta Toronto – Deluxe Guest room, smart TV cables
Delta Toronto – Deluxe Guest Room smart TV cables

Speaking of the desk, you truly can’t beat this view if you’re spending an afternoon working from an urban hotel. The desk chair was quite supportive, too, with a sleek modern design.

There’s also an armchair in the corner, should you choose to unplug.

Delta Toronto – Deluxe Guest room, armchair
Delta Toronto – Deluxe Guest Room armchair

Other amenities include a safe, an iron and ironing board, and a hot/cold hydration station with coffee, tea, a kettle, and an ice bucket.

While other rooms have a king bed and a skyline view, what makes the Deluxe Guest room unique is the soaker bathtub.

Delta Toronto – Deluxe Guest room, soaker tub
Delta Toronto – Deluxe Guest Room soaker tub

The bathrooms for all Deluxe Guest rooms are positioned on the corner of the building, so you can enjoy a panoramic vista while relaxing in the pristine, piping-hot bathwater. I carved out some time to unwind and take in the planes landing at Billy Bishop.

Additionally, the bathroom features a separate shower, a private toilet nook, and blinds for all the windows in case the southwest exposure becomes excessive.

Delta Toronto – Deluxe Guest room, shower
Delta Toronto – Deluxe Guest Room shower

Personal hygiene amenities were pretty standard, with the usual offerings of individually-packaged shampoo, conditioner, body wash, hand soap, and moisturizer, all with wholesome ingredients that left me wondering if I was reading a cookbook.

Delta Toronto – Deluxe Guest room, shampoo
Delta Toronto – Bathroom amenities

Delta Toronto – Breakfast

With the lounge closed, the only breakfast option on the property was the main restaurant, SOCO Kitchen & Bar. Breakfast is served daily from 7am to 10:30am.

For Platinum and Titanium Elite members, Delta brands are expected to offer a daily $10 breakfast credit, with a full free meal provided in the lounge. Instead, I was given a restaurant voucher for breakfast, which covered the whole meal (including coffee and juice) for myself plus a guest.

In accordance with provincial regulations, the restaurant was enforcing proof of vaccination. Operating on a first-come-first-served basis with reduced seating capacity, we had to wait about 15 minutes for a table for two on a Thursday morning.

(SOCO encourages you to make reservations for lunch, dinner, and weekend brunch.)

The kitchen was running an à la carte breakfast menu.

I ordered the buttermilk pancakes, served with fresh berries, whipped cream, maple syrup, and a berry compote. My friend who joined me was skeptical of my choice, but the pancakes turned out to be delicious, with the perfect fluffy texture.

Delta Toronto – SOCO, buttermilk pancakes
Delta Toronto – SOCO buttermilk pancakes

My friend ordered the breakfast sandwich, with egg and peameal bacon, and a side of tater tots.

Delta Toronto – SOCO, breakfast sandwich
Delta Toronto – SOCO breakfast sandwich

Delta Toronto – Dining

SOCO has two other spaces: an adjoining patio, which I didn’t have a chance to see, and a detached rooftop bar. The outdoor space is accessed via the fourth floor, sitting above the main restaurant, while the hotel tower rises off to the side.

After I wrapped up my work day and checked out of the room at 3:59pm, I stashed my luggage at the front desk and went with a friend to the Roof at SOCO.

The sprawling terrace has similar views as I had from my room.

Delta Toronto – The Roof at SOCO
Delta Toronto – The Roof at SOCO

The space has a fun vibe. There’s a mix of seating, including lounge-style chairs and a fireplace. There was also a DJ set up in one corner.

The front desk had informed me that they weren’t taking reservations that day due to a private event filling half the space, but if I showed up early and said I was a hotel guest, I should have no trouble being seated. Sure enough, there was more than enough space to accommodate us.

Delta Toronto – The Roof at SOCO, private event seating
Delta Toronto – The Roof at SOCO private event seating

The bar has a selection of cocktails by the glass or pitcher, wine, craft beer, and bottle service for spirits and sparkling wine. The menu features drinks with a summer theme.

I enjoyed a Lost Craft Skyline IPA. Prices could’ve been a lot worse for a downtown Toronto rooftop.

Delta Toronto – The Roof at SOCO, IPA beer
Delta Toronto – The Roof at SOCO IPA beer

The food menu is geared towards “snack and share”-style plates, heavily featuring barbecued meat and raw seafood but also with a few vegetarian options.

We shared an order of ahi tuna ceviche and the Absolut Mango chicken pinchos. Both were great, but the Basque-inspired skewers especially stood out, delectably marinated and grilled to perfection. Portions were a bit small, but the quality more than made up for it.

Delta Toronto – The Roof at SOCO, tuna ceviche and chicken skewer
Delta Toronto – The Roof at SOCO tuna ceviche and chicken skewer

My one day at the Delta Toronto happened to be the last day of the season for the Roof at SOCO. At the time of my visit, it was open only Thursdays and Fridays from 4pm to 10pm.

I hope those hours will expand next summer as COVID-19 limitations are lifted. It’s a cool space to enjoy a casual drink and a snack, despite a menu and setup that imply that they’re well-suited to cater to private events.

Keep in mind that the restaurant and bar operate as part of the hotel. Even if you pay your server instead of billing the meal to your room, it’ll earn rewards like a Marriott hotel purchase, not like an eats and drinks purchase.

Therefore, it’s best to use a co-branded Marriott Bonvoy credit card, rather than a card with a strong dining bonus like the American Express Cobalt Card, regardless of whether you’re spending a night at the property.

Delta Toronto – Other Facilities

Otherwise, facilities were slim pickings due to COVID-19 at the time of my visit.

As I mentioned before, the Club Lounge on the 46th floor was closed. 

There’s also Char No. 5, a whiskey bar in the lobby. Another unfortunate victim of scaled-back service, I look forward to trying it someday as a counterpoint to the Roof at SOCO.

I didn’t have time to see the fitness centre or pool. Both are currently open from 8am to 9pm, with limited capacity and mandatory proof of vaccination.

Conclusion

I really enjoyed my whirlwind stay at the Delta Toronto. It’s a polished property and a great choice if you’re not prepared to shell out for a top-of-the-line brand in an expensive city.

It’s extremely accessible and in a fantastic location for anyone filling their time in the city with tourist activities. However, if my plans put me in other parts of the GTA, or if I needed to spend more time in the hotel room with a larger group, I’d consider looking elsewhere.

All things considered, I found it to be a very comfortable space for a day of solo work and relaxation as a Bonvoy Platinum Elite member. If the Deluxe Guest room is the worst-case scenario upgrade for when all of the suites are occupied, I wouldn’t hesitate to stay here again.

5 Comments
  1. PIM

    Do the elevators require key card access?

  2. tryon

    I stayed twice this year, in august the elevator and restaurant wait times were horrible but on my recent halloween weekend stay both were fine. The restaurant service can be slow so don’t be in a hurry.

    The lounge is now reopened but they didn’t serve breakfast yet so we still got free full brekkie at the restaurant.

    It took me a while to find the PATH from union, you need to keep walking past the UP to get to the hotel so you might wanna update your article with that info. (there’s a second one going below the tracks at train level, but it’s harder to find) The hotel doors didn’t require any key to enter from PATH all weekend.

  3. Mitch

    That view from the bathtub is something else, incredible.

  4. steve

    It use to be my go-to, and mainly on weekends, as it is newish, had a lounge, a good location and reasonable rates. The biggest issue that I got tired with were the elevators. There are not enough for the size/height of the building. While this situation was pre-covid, at peak times there were always lineups – waiting to go up and coming down. I once stupidly stayed for a Leaf game. The lineups to get on the elevator just pissed people off. How they got planning approval when it was built is beyond me. Can’t imagine with covid elevator capacity now what they are like (although there might be fewer customers). Again, great modern hotel, nice pool, restaurants, public areas; just be aware that the elevators (again my experience was pre-covid on weekends – so a staycation) can be off-putting.

    1. Josh YVR

      Overall it wasn’t too bad, and I was there on a big Jays night, but once or twice there was a line for the elevators. There are six lifts servicing 20 hotel floors of up to 15 rooms each, which seems like a pretty standard ratio (not that I’ve ever run the numbers).

Josh Greenberg

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