United Airlines Restricts Polaris Lounge Access for Star Alliance Partners

United Airlines has quietly tightened the door on its premium Polaris Lounges, cutting access for most Star Alliance partner airlines as of April 14, 2026.

Going forward, Polaris Lounge entry is limited to passengers flying on United's closest joint venture partners, effectively shutting out travellers on airlines like Singapore Airlines, EVA Air, and Turkish Airlines, even those booked in business class or first class.

What's Changing

Previously, any passenger departing on a long-haul Star Alliance flight in business class or first class could access the Polaris Lounge at United's hub airports. It was one of the more generous lounge policies among US carriers, and a significant perk for Aeroplan members booking partner awards through US gateways.

That's no longer the case. As of April 14, 2026, United has restricted Polaris Lounge access to passengers flying on a short list of joint venture and close partner airlines only.

Everyone else in the Star Alliance is now directed to the standard United Club or other available lounges at the airport. For anyone who has experienced both, that's a massive downgrade in food, service, and overall environment.

Polaris Lounges offer sit-down, restaurant-style dining, excellent bar selections, and a premium atmosphere comparable to Air Canada's Signature Suite lounges. Being redirected to a United Club instead is a noticeable step down.

United cited airport space limitations, expansion of its long-haul fleet, and documented crowding within its Polaris Lounges as the driving factors behind the change.

Polaris Lounges are located at United's major long-haul gateways, including Chicago O'Hare (ORD), Newark (EWR), Los Angeles (LAX), San Francisco (SFO), and Washington Dulles (IAD).

Who Still Gets In

Only United's joint venture partners made the cut – the Lufthansa Group carriers and a handful of others with deep commercial ties to United.

Cabin Class	Airlines Retaining Access
First class	All Nippon Airways, Lufthansa, SWISS
Business class	All Nippon Airways, Air New Zealand, ITA Airways
Business class (Basic & Flex fares)	Lufthansa, SWISS, Austrian Airlines, Brussels Airlines
United (Standard & Flexible fares)	United flights with Polaris cabins only

It's worth noting that United's own new basic business class fare is also excluded from Polaris Lounge access. You need to be on a Standard or Flexible fare on a Polaris-cabin flight to get in.

ITA Airways, the newest member of the Lufthansa Group, made the list. But that's where the generosity ends.

The list of excluded airlines is long, and it includes several carriers that are popular for Aeroplan redemptions out of US hubs. Among them are Singapore Airlines, Turkish Airlines, EVA Air, TAP Portugal, Air India, LOT Polish Airlines, Air China, Asiana, and EgyptAir.

United is reserving its best lounges for the airlines it works most closely with on revenue sharing and schedule coordination – primarily the Atlantic Joint Venture partners (Lufthansa Group) and key transpacific partners like All Nippon Airways.

What This Means for Aeroplan Members

For Canadians who use Aeroplan to book Star Alliance partner flights through US gateways, this fundamentally changes the calculus on certain redemptions.

If you book a business class flight on Singapore Airlines out of Newark or San Francisco using Aeroplan points, for example, you'll no longer be allowed into the Polaris Lounge. Instead, you'll be sent to the standard United Club.

The same applies to connections on Turkish Airlines, EVA Air, TAP Portugal, or any other excluded carrier. These are all airlines that Aeroplan members regularly book for long-haul partner awards departing from US cities.

If you have a choice between partners for your next booking, it now makes sense to prioritize Lufthansa Group carriers or All Nippon Airways specifically to preserve your Polaris Lounge access. Lufthansa and SWISS are both fairly reliable at releasing business class award space, and Austrian, Brussels Airlines, and ITA Airways round out the list.

Canadians holding Star Alliance Gold status won't lose all lounge access at these airports. Star Alliance Gold still grants entry to Star Alliance-branded lounges and partner business class lounges worldwide. But Polaris Lounges are United-operated, and United is within its rights to set its own access policies beyond the Star Alliance minimum standards.

If you hold the United MileagePlus Neo World Elite Mastercard and have MileagePlus status, your lounge access will depend on whether you're flying United metal or a partner airline.

For those looking to secure lounge access regardless of which airline you're flying, a credit card with independent lounge access through Priority Pass or similar programs is becoming increasingly important as airlines tighten their own lounge policies.

Conclusion

This is part of a broader shift across the industry. Airlines are increasingly treating their premium lounges as competitive differentiators rather than shared alliance amenities, and United is simply the latest to draw a harder line.

If you're an Aeroplan member booking partner awards through US hubs, the practical move is to favour Lufthansa Group or All Nippon Airways where possible. If your operating carrier isn't on the retained list, don't count on the Polaris Lounge – have a backup lounge plan ready.

It will be interesting to see whether other Star Alliance carriers follow United's lead, and whether the value of alliance-wide lounge benefits continues to erode.