Aeroplan Updates Change Fees + Flexible Policy Ending July 5, 2022

Aeroplan has announced an update to its change fee structure, as well as confirming that the longstanding flexible change & cancellation policy will be ending as of July 5, 2022. 

Aeroplan’s New Change Fees

As part of Aeroplan’s new simplified change fee structure, all Economy (Flex) awards will now include waived change fees.

This is an improvement to the change policy. Previously, Economy (Flex) awards levied a change fee of $25–50, depending on the time of making the change.

However, Economy (Standard), Premium Economy (Lowest), Business (Lowest), and First (Lowest) awards will now levy a standard change fee of $100, rather than differentiating based on when the change is made. 

Previously, changes made at least 60 days prior would incur a lower $75 change fee, so this represents a worsening of the change policy if you typically book the lowest fare categories. 

Book By July 5, 2022 and Get the “Free Change” Policy

The flexible change policy has now been extended through to July 5, 2022:

Enjoy flexibility if your plans change. We’ll waive all change fees on Aeroplan flight rewards through July 5, 2022. Starting July 6, 2022, flight rewards will be eligible for a one-time change fee waiver if booked prior to this date.

Prior to July 5, all change fees to Aeroplan flight rewards are waived. After this date, only the first change to a ticket booked through July 5, 2022 will be free, and subsequent voluntary changes may still incur a change fee.

This flexible change policy has been extended month-by-month since 2020, so the implication of a five-day extension to July 5 this time is that the flexible change policy will indeed end as of that date, as global travel has resumed in full force. 

It might therefore make sense to lock in a few speculative bookings by July 5, so that you can continue to make your first change free of charge after that date, as new bookings made from July 6 onwards won’t be subject to this benefit. 

Keep in mind that involuntary schedule changes on your itinerary (e.g., if the airline cancels a flight or changes the departure or arrival times) will entitle you to a waiver of the standard change fees if you were to make a reasonable modification to your itinerary as a result. 

“Cancel Anytime” Policy Ended on September 30, 2021

In terms of cancellations, Aeroplan’s policy reads as follows:

Need to cancel your trip? Aeroplan flight rewards booked through September 30, 2021 can be cancelled free of charge, anytime. Flight rewards booked as of October 1, 2021 apply the cancellation fee structure of the fare option purchased.

For cancellations, you’ll receive points back in your account, plus a full refund of any associated taxes, fees and charges on the unused value of your travel. (Note that refunds will not apply for previously-charged fees, including contact centre booking fees and change fees, or for government taxes and fees which are non-refundable by law.)

As you can see, any bookings made through the September 2021 deadline are eligible for a free cancellation at any time. 

For any bookings made after that date, the cancellation fee for new Aeroplan bookings will depend on the fare option purchased.

One consequence of this is that you should continually monitor the prices of any Aeroplan bookings made on Air Canada flights for bookings that you had made through September 2021.

Aeroplan’s dynamic pricing model can be highly variable over time, so if you see that your flight has in fact gone down in price, then it might make sense to cancel for free and rebook, saving yourself a nice chunk of points.

Lastly, if you’re an Aeroplan Super Elite member, you’ll enjoy the enviable benefit of waived change and cancellation fees across all your Aeroplan award bookings. 


Aeroplan has made some slight modifications to its change fee structure, including waiving change fees on Economy (Flex) awards while standardizing a $100 change fee on the lowest fare category in each class of service.

Meanwhile, the program has confirmed that any booking made by July 5, 2022 will enjoy a free first voluntary change at any time, which all-but indicates that the longstanding flexible change policy will finally be coming to an end as of that date.

  1. Gee

    I booked a one-way Aeroplan award (two tickets) in April 2022 for travel in January 2023. When I attempted to cancel online, they wanted to charge me nearly $300 cancellation fee. Maybe I’m confused, but according to this post isn’t anything booked before July 2022 waived

  2. Sheri

    I just booked a couple of Aeroplan reward flights this evening (July 5th) but when the confirmations came into my inbox they say they are issued on July 6th! The website booking must use a different time zone, as it was not July 6th anywhere in Canada when I made the bookings! I called the contact center and have been on hold for 2+ hours with no answer. Has this happened with anyone in the past and would they revise the issue date to honour the 1-free change policy that was supposed to be valid for all bookings through July 5th. (their web site does not stipulate a particular time zone!).

  3. Tony

    Trying to plan a trip in 2023 and noticed all the prices for Aeroplan redemption have increased by 30-40%… across all airlines. I thought partner airline rates were fixed.

    1. Ricky YVR

      Yes! Although the underlying rate to buy points has increased from 3cpp to 3.5cpp, so the 65% bonus deal has also increased from 1.8cpp to 2.1cpp.

  4. Joey

    Is the ‘flexible change’ option available for Hotel and Rental Car bookings as well?

  5. Mark Peters

    Extension of flexible changes to May 31, 2022 has not shown up on Air Canada website. It still reads as follows:

    We’ll waive all change fees on Aeroplan flight rewards through April 30, 2022. Starting May 1, 2022, flight rewards will be eligible for a one-time change fee waiver if booked prior to this date

  6. EH

    Still not seeing on Aeroplan official website?!

  7. JD

    Interesting conversation with Aeroplan agent this morning regarding changes and cancellations for tickets booked on September 30, 2021 or earlier. Agent said:

    – I can change the ticket for free, but once I do then the latest policy applies — ability to cancel and refund without a fee is lost.
    – ticket is valid for two years from original booking (based on COVID policy, not shown on original invoice)

    At first I thought they’d made a mistake on the first item, but the agent confirmed and pointed me to the policy on the Air Canada site here (see the * after the “Updated cancellation policy for Aeroplan flight rewards”):

    So they changed it after the fact. Nice. So it appears that the only way to carry forward speculative bookings made September 30, 2021 or earlier is to change to a Latitude or Flexible fare with waived change/cancellation fees, before confirming the final itinerary (that must be flown) or cancelling altogether.

    To test the ticket validity period, I might try changing to a Latitude / Flexible reward with a flight date two years from booking.

    Any similar recent experiences?

    1. Stephen

      Had a similar experience recently, changed to a latitude ticket but agent told me the cancellation fee will stick from the original fare so even if it’s a latitude ticket I will still have to pay to cancel the booking. Seems like we can no longer use the free change to switch to a ticket with a policy that we wish to take advantage of.

  8. Amy

    Any Aeroplan reward ticket booking that was made within 24 hours, is it subject to FREE cancellation?

    1. Ricky YVR


  9. kayexelate

    I’m new to Aeroplan and just signed up for the Aeroplan Chase card. Seems like any award booking change after 4/1/22 will incur a $75 per person, per way change fee. I see for “latitude” and “flexible” tickets there are no change fees. Is that only on revenue tickets or is there such a thing for award tix? Also does it matter (I assume not) if the award is on a partner vs AC metal? Hopefully AC will go the same route as other carriers and get rid of all their change fees.

  10. Rebecca R

    So, this is interesting… has anyone converted their paid reservation into Aeroplan points with the bonus upon cancellation? (current messaging on AC site):”Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.”

  11. George

    Looking to book 2 award tickets + 1 cash fare for travel on same date. Best combination I found was direct premium economy going (non refundable) and business return (also non refundable).
    If I need to cancel, what’s the best strategy / option do you recommend taking into account the current Aeroplan and Air Canada change policies to minimize the fees that may be incurred?

  12. Amy

    I redeemed Aeroplan ticket in 2022 January. If Air Canada changed my itinerary, is it possible to call them to cancel my Aeroplan ticket without paying any cancellation fee as they initiated the change?

  13. Cindy

    “any booking made by February 28, 2022 will enjoy a free first voluntary change at any time”…, can same day flight changes be made then? More desirable flight times are now available and with less points needed compared to when I booked a few months ago.

  14. Jose

    For redemption ticket is very risky without free cancellation so don’t just book it for the sake of one free change. i.e. if it costs you 50000 points to book a ticket now but at the time you want to make changes it may cost you 70000 since Aeroplan is always points gouging, in this case you will either have to pay the differences of 20000 or pay for the cancellation fee.

    1. Neil

      Effectively it can be free cancellation even with one free change. You just call and change your booking to a fully refundable fare (i.e.. Latitude) somewhere and then once booked you go in online and cancel that ticket. I did it 2 weeks ago; just in case I booked somewhere that I might have gone but no problem cancelling it out for full miles and taxes refund.

      1. Paul

        This is the way. 🙂

      2. Jose

        Good to know. Thank You!

  15. Mary

    As you mention that the flight price can go down, if I call Aeroplan contact centre to adjust the price or the date, would they charge $30 booking fee?
    I don’t think I can change the date/price of Aeroplan reward ticket on line, is it correct?
    Merry X’mas!

    1. Frank

      No, they don’t charge you, but you used your one free change entitlement. If your original ticket was booked before Sept 30, you should cancel it, then rebook by yourself, you will get one free change chance in the future….

      1. JM YVR

        According to this article – Ricky says you have free changes until end of Jan and after that you get one final free change before they start charging you.

        1. Hibiki

          So let me give you an example if I understand correctly. Let’s say I booked a lowest business award today on 12/27. On 1/3, I call to add a segment. On 1/25, I call again to add another segment.

          On 3/15, I find an F space, want to change from J to F. Let’s say unlimited free change policy ended as scheduled. Will they consider this as a ‘first free change’ or will I have to pay a fee to change, since I already got 2 free changes?

    2. Frank

      If you booked prior to end of Sept, you can cancel it first for free, then rebook with the lower price. With your new booking, you still have one free change in the future.

  16. CJ

    Is it possible to cancel for free by making a free change to a latitude fare, then cancelling the ticket?

    1. Gryphon

      Thanks for the question and answer as I was thinking about this as well.

    2. Mike

      Yes, I’ve done that like 30 times this month

  17. Daniel

    Do you have to call in to take advantage of the free change?

  18. Bob

    Thanks Ricky for all the updates on this! One question I am unsure of. If I booked a flight in September can I change it now and then cancel freely (or change one more time) at a later time? Or once changed, then no further free cancel
    Or changes?

    1. Frank

      No, you only have one chance now: change or cancel for free.
      I have had many tickets booked prior to the end of Sept, you can hold them until last minute to make decision…

    2. Frank

      No, you can change as many as you want prior to end of Sept, after Oct 1st, you only can do one change/cancellation for free.

  19. Paulk YYZ

    Well, sometimes dynamic pricing does work in your favour. I booked 3 latitude fares to YYZ-BGI for March break a couple of months ago. Checked today and the points dropped by 6K per seat. Cancelled and rebooked, gained 18K points.

    I’m hoping in January when we get 2022 e-ups to employ “latitude attitude”

  20. Elton

    Hi Ricky, How to make a change to my existing booking to avoid/reduce the cost? I have a booking(post-Sep 30 unfortunately) for my family of 4 going back to China next summer, for which I hope the quarantine policy will be gone by then. However, I won’t be able to go if the 2+ week quarantine policy is still in effect. Just wondering if I have to cancel the trip, how can use the 1 free change policy to reduce my cost? Can I change the trip to some short-distance trip, say YYZ-EWR? What other options do I have? Cancelling the four tickets will cost me $600. Thanks for your help!

    1. Frank

      You can change any route and date (within one year after the issuance of your original tickets) which Aeroplan provides, you will get fare difference (points and cash) back after change. No service fee will be charged for this change since this is your first change.

    2. Mike

      Did you book with points? You can rebook it into a latitude fare for free when you call them, and then you can cancel freely.

      1. Elton

        Yes, I used points for the booking. I did not know this option.

        Just making sure I understand this correctly – Now I have a booking of YYZ-PVG, and I can use the 1-time free change policy and change to something in latitude fare class (probably something cost fewer points, and in this case any point difference will be credited back to me at the time of the change?), and then cancel freely?

        Much appreciated, Mike.

        That’s creative, thanks, Mike.

        1. Mike

          Hey Elton, I’ve done it for more than 10 bookings. Yes you can, I think this only works while if you have a free change. Good luck

        2. Mike

          Hey Elton, I’ve done it for more than 10 bookings. Yes you can, good luck.

  21. CarRentalGuy

    Great news and thanks for the update. This definitely helps while travelling and not being sure about the return date.
    Just a quick correction. “ Unlike the cancellation policy, this change has been extended through to October 31, 2021” I think this should be Dec 31.

  22. Tom Devlin

    Hi Ricky.

    Can you give a rough idea as to how flexible Aeroplan is in changing flight rewards? Can I change either of the city pairs, and how long into the future can I change a booking? I’ve had to cancel quite a few bookings recently, but not really made any attempt to find out the limitations in making changes to reward bookings.

    1. Ricky YVR

      Basically any change can be made, including city pairs and dates.

      1. Tom Devlin


        much appreciated


  23. Wai Yee Li

    Hi Ricky,
    Does the free to change po!icy apply to booking of partner airlines ?

    1. Frank


  24. Bileth

    I booked an Economy Class – Standard Reward ticket via Aeroplan points on September 30, 2021 at 8:38 PM PST. I just tried to cancel it and it’s asking for a $300 cancellation fee.

    Will call AP tomorrow morning.

    1. Bileth

      Got through to AP after 1h15m on hold. They explained that the system defaults to GMT time (PST is -8h). The rep was polite about sending the refunds and ensuring no cancellation charges applied.

      1. tim

        This helps a lot! I’m also trying to cancel two tickets I booked at 11pm on Sept 30, and the website wants a $150 cancellation fee. I’ll call in and hope to get your same answer 🙂

  25. Dan

    Thank you Ricky!
    I’m looking for some clarity with the cancellation policy. I’ve booked my reward travel before 30-Sep, which means I can cancel or make change. Now, I would like to take advantage of extended stopover policy which kicked in on Oct 1 and make a change to this reward booking. If make the change, would this booking now fall under the new cancellation policy or will still be under the generous policy, based on the original booking date?
    Thank you, Dan!

    1. Ricky YVR

      Air Canada has updated the website to address this exact question:

      *For flight rewards originally booked before October 1, 2021, which are voluntarily changed on or after October 1, 2021, a cancellation fee will apply per the policy of the new fare option purchased.

  26. Ron

    DP – Aeroplan raised base dynamic fares between yesterday and today. Cheapest flights one way YVR-YKA was 6.9K yesterday (when I booked) and today is 10K, across the board, for weeks. The cash fare remains the same though. Dynamic has an interesting meaning!

  27. Linda

    Hi Ricky, I just booked an aeroplan ticket snd it gave me standard, flex, and latitude. I picked fles as it said there was a refund fee. For the chance that I have to refund the ticket I chose that. Now I’m reading cancelation is free on tickets booked before September 30th. Why was I given those options then if it didn’t matter what level booked it was refundable? I did use my priority reward. Did that make the difference? I used more miles for the flex. So reading your article has confused me. So what happened with my booking? Can you explain?

    1. Logan

      It is very clear if you reread it slowly.

  28. Leon YYC

    On one hand, I appreciate the flexibility but on the other, there will be more speculative bookings made by all members, thus driving up reward pricing for flights well into 2022.

  29. Brad

    Ricky, is there any value in booking 81K flexible partner business class as opposed to the standard 70K? In the case of standard 70K, can you cancel online?
    Would the same hold for first class bookings as well?

    1. Ricky YVR

      For now, not really, because you can cancel all the bookings for free anyway. After August 31, flexible business class would offer free changes and cancellations while standard business class wouldn’t. Same holds for First Class.

  30. L Lau

    What happens when you use additional cash to lower the points required? (e.g. regular redemption is 20k + $100 or 15k + $175). Would $175 still be returned as cash if the ticket is cancelled?

    1. Joanne

      Are they still offering Aeroplan Members complimentary refunds on cancellation within 24 hours of booking with points?

      1. Joanne

        Sorry, my question was misplaced between comments

        1. Albert

          Hello Ricky..will be traveling in December to Africa,when do you think will be a good time to buy it..I’m using my Aeroplan points for a business class thanks

          1. Ricky YVR

            Yes, now’s a great time to book.

    2. Ricky YVR

      Yes, the cash is returned.

      1. Ismail

        Hi Rick

        Once the booking / flight is cancelled,( rewards booking )
        Any idea how soon the points are
        returned to ones account . Is it immediately?

        1. Ricky YVR


  31. Dmitry Meller

    For me it still shows “through July 31” and not through August 31…

    “Aeroplan flight rewards booked through July 31, 2021 can be changed or cancelled free of charge, at any time. If you’d like to cancel any flight reward, the fastest way to do so is right here at”

    1. Mika


      How fast does Aeroplan give you back the points after you cancel the flight ?
      We are trying to change our flight but we can’t reach anyone when we call Aeroplan, we’ve been on hold for hours for several days …

    2. Ricky YVR

      It was changed to August 31 earlier in the week, and seems to have changed back. I believe it’s an error but I’ll follow up.

      1. Frank

        I believe that you can change as many times as you want before Aug. 31st, after that, you can only change once or cancel for free.
        I called for a few changes for one booking, and then finally canceled through website for free.

      2. Dmitry

        Thank you, Ricky. I hope it’s just a mistake.
        I was very excited to have an extra month to plan my flight arrangements…

        1. Dmitry

          Spoke with the Aeroplan customer service today and they confirmed that it was extended until August 31st. They sent a request to fix the wrong date on the website.

          1. Ricky YVR

            Thanks for reporting back. I’ve also gotten confirmation that it’s indeed been extended until August 31.

              1. Ricky YVR

                Yes, we quoted this in the article above.

  32. LARRY

    Just to clarify, does the free cancellation only refer to booking using points and not cash? Let’s say I want to keep my current points and pay cash to accumulate more points for future travel.

    1. Josh YVR

      Correct, this policy is only for points bookings. New cash bookings are no longer eligible for a full refund (unless the flight is cancelled by Air Canada), although I believe you can still cancel and convert the base fare to Aeroplan points with a 65% bonus.

  33. aimango

    Thanks for explaining it further, I think the wording is pretty confusing right now since it doesn’t explicitly mention booking date vs flight date.

  34. james

    Hey Ricky, I did some changes to my booking twice and it seems like the free change fees isnt one time only. I was able to change twice without fees. Any experience on this?

  35. CarRentalGuy

    Just a quick correction to avoid confusion there is one reference in the article to the old May deadline: “if you make any bookings through the May 2021 deadline”.

    1. Ricky YVR

      Thanks Kevin, updated.

  36. Andrea

    Hi, is the free cancellation also apply to award tickets for other airlines booked through That is, 2 weeks ago, I booked an October award ticket for YVR-TPE-SIN via EVA Air, booked through Air using my Aeroplan points. If I cancel it in September, will I get the full Aeroplan points re-deposit to my Aeroplan account?
    Thanks !

    1. Jay*


  37. Tom Devlin

    Thanks for the good news re policy extension.

    I have a question re first free change.

    If I book a two-bound multi-flight trip, does the “first free change allow me to change multiple flights, or flights on both bounds, so long as I make all the changes at that one time?

    Thanks Again

    Tom Devlin

  38. steve

    Sure hope this keeps getting extended – enough to book into summer 2022 without any monetary consequences.

  39. Amyranth

    Just to check that my math is correct: If I book YYC-LAX-HND return for 2, and have to change 60 days prior to the flight, that’s $75 between YYC-LAX and again between LAX-HND both ways, right? Roughly $600.00 for F in total?

  40. Yvonne Chang

    Hi Ricky, I’m very confused with the 5000 points stopover under Aeroplan new system. Unfortunately, the agents were confused and not helpful at all. Could it be booked on line? No matter how I tried to book with a stopover under multi-city, the trips and total points came up to be a total of two one-way rather than one with additional 5000 points. Very frustrating. Any advices on how can I book my mini rtw itinerary with
    one free stopover in between? instead of 4 separated one-way? Thanks in advance

    Toronto-Copenhagen(stopover)-Melbourne and returning from

    1. Ricky YVR

      No, the 5,000-point stopover cannot be booked online at the moment. You’ll have to call in and get a (competent) agent’s help with any itinerary that has a stopover on a one-way bound.

      1. Yvonne

        Hi Ricky, Thanks for your time responding to my question.
        I tried to call center a few times and each time I give them different route but am unable to find a route with a 5000 point stopover. Is my route doable with the stopover in between?
        Toronto – Copenhagen or Amsterdam or Stockholm (stopover) – Melbourne
        Perth – Tokyo or Taipei (stopover) – Toronto
        If not which cities would work for a stopover between Toronto and Melbourne/Perth?
        Your recommendation is very much appreciated.

  41. Roger Delbaere

    Given this policy of no fee cancellation does it make any sense to book Flexible Business class versus Lowest Business class? Is there any advantage?

    1. Ricky YVR

      If flying out of YYZ or YVR, you’d get access to the Signature Suite (if it opens, which I don’t think it will for the foreseeable future). So for now, there’s no real benefit to booking Business Flexible.

  42. Lois

    Thank you for this Ricky! For the one free change, if I am booking in one booking return travel for our family of 4, does the one free change only count for one the there or back portion of the trip, or for one person OR can I change the dates or times of travel there AND back for all 4 of us without a fee. Does it matter at this point if I book today (Feb 28) or only as long as I book before April? Thank you for putting this all together!

  43. Mike

    Has there been any updates on cancellation of flights booked with MR-S points though Fixed Point Travel to receive it back in Aeroplan points + 65% bonus?

    1. Ricky YVR

      I’m still waiting for my points to be deposited, 13 weeks after requesting the conversion. I’ll be sure to update when they arrive.

      1. James

        Hi Ricky,

        I was wondering what is the best way to cancel a reward booking book November 2020.
        Theres an option to cancel on the aircanada website but when I click on it, there seems to be some sort of glitch. I wasnt sure to click confirm wether this will actually fully cancel and no charges for the cancellation.

        Would it be better to cancel via calling aeroplan contact center? Im just worried that if I cancel via calling, csr might charge me the cancellation fees. Theres seems to be confusion happening.

        1. Ricky YVR

          You can cancel over the phone and they shouldn’t charge you any fees.

          1. Hkz

            Ricky, can a change to a booking be done online (changing to Latitude and then cancelling) or does that have to be done over the phone ? When I booked my flight, I was unable to get seats on the exact flight that I wanted, but I see now that there are seats on the flight that I wanted. Since we are now past the 24 hour threshold where the ticket can be cancelled and the fact that I don’t want to lose the free change in case I really need it closer to the flight taking place, I think this may be the best option. What else can you suggest? Thanks for your help.

  44. Al

    For the one change policy, does it apply only after Feb 28, 2021?
    For example, if you booked an award ticket today (Feb 14) and then call in to change it before Feb 28, 2021, do you still get the one free change after Feb 28 ,2021?
    When I booked mine in Jan, the CSR said changes are unlimited? before Feb 28 but now I’m not so sure.
    I guess one can just cancel the original ticket before Feb 28 and rebook (like you noted in this article) but then you have to paid the phone ordering fee again (for stopover tickets).

  45. John

    I just called Aeroplan today and the agent said it needs to be cancelled by Feb 28th for this to apply free of charge. This is a risk on our part to book multiple flights if we can’t cancel for free.

    1. Ricky YVR

      As stated in the article and in an email that Aeroplan sent directly to members, any bookings made by Feb 28 can be cancelled for free even after that date.

      1. John

        Thanks. Looks like I never received that member email….and it’s frustrating when their agents tell us a different story.

  46. Donald

    Booked an Aeroplan award back in June 2020, Etihad flights have been cancelled and rebooked to unsatisfactory schedules including a forced 23 hour delay at LHR. Will I receive the full payment back including the $31.50 phone in booking fee?

  47. Alex

    Thanks Ricky! Any update on travel agencies (Expedia etc.) and the conversion of Air Canada cancelled tickets to a travel voucher (no expiration) or Aeroplan points + 65% bonus? I saw your post on American Express permitting this some weeks ago and was curious about the others. Any suggestions how to push the other TA’s to do this. It only seems equitable. Thanks for the great insights. Love your blog.

  48. Fred

    For what it is worth I asked the exact same question last week regarding the change cancel policy and the agent confirmed reward flights booked before Feb 28th, 2021 can be changed or cancelled anytime up to 2hrs before the flight.

  49. Jim Do

    Reading the comments here… is it possible that the CSRs are correct in that the policy states “book through” and not “book by” Dec 31, 2020?

    Aeroplan flight rewards booked through December 31, 2020 can be changed or cancelled free of charge, at any time.

    1. Ricky YVR

      “Book through” means the same as “book by”. “Through” means “on any date on or before”.

      By the way, the deadline has now been extended to be “booked through February 28, 2021” – and the article updated.

  50. bingo

    Called in, and got the same message–free cancellations and changes only until Dec 31, 2020. Unless things are extended, that is the last date to be able to make a single change or cancel at no cost.

    I’m beginning to think either that page may be incorrect, or it is going to be a significant fight to cancel without any penalty

    1. Ray

      I also spoke with 3 different Aeroplan agents and they all said the same thing – the free cancellations and change is only applicable for changes made before Dec 31, 2020. I brought up the terms on the website and they said perhaps the wording is confusing but they were adamant that the free cancellation/change must occur before Dec 31, 2020. Given the ambiguity of it all, I decided not to book anything yet as I want to avoid wasting my time fighting over the terms.

      1. Ricky YVR

        For what it’s worth, I’ve relayed to Aeroplan to remind the call centre agents and social media agents of the current policy, so hopefully they’ll be briefed on it properly and start equipping members with the correct information as soon as possible.

        1. John

          I just called Aeroplan today and the agent said it needs to be cancelled by Feb 28th for this to apply free of charge. This is a risk on our part to book multiple flights if we can’t cancel for free.

        2. Paul

          Awesome, thanks Ricky!

    2. Paul

      Did you bring up what their own web page said bingo?

  51. Paul

    Hey Mark, Maybe send them the link to their own webpage and ask them if it is incorrect or needs to be updated.

    We have Aeroplan flights booked back to Canada in March and so we are directly affected by this topic. Currently we are operating on the assumption that the page Ricky mentioned is correct. If it is incorrect it could definitely change what we do with our tickets on Dec. 31st. Was it a private correspondence on Twitter or something we can add to?

  52. mark diamond

    Hey Ricky, so I sent that exact cancellation policy re: aware flights to Aeroplan on twitter and my response contradicts your article. The Aeroplan employee stated “…members are currently able to cancel and refund their flight rewards without charge until dec 31 2020. Unless this policy of goodwill is extended, applicable fees will then apply to cancel reservations”…thoughts ?

    1. Ricky YVR

      Sounds like the social media team doesn’t quite understand the meaning of “any time”, which only adds to the confusion around this topic.

      If you book before December 31, you’ll be able to cancel for free even in 2021.

      1. Mark Diamond

        I reached out to them again via Twitter and received the following response:

        Hi Mark, members are currently able to cancel and refund their flight rewards (points and taxes) without charge until December 31, 2020 for tickets with original travel between March 1, 2020 and December 31, 2021. Unless this goodwill policy is further extended, the usual fees will then apply to change or refund reservations issued on/after January 1, 2021. These fees are established during the booking of your flight reward based on the fare option selected. To the best of our knowledge, all Aeroplan flight rewards can be changed or refunded up to 2 hours before departure. Should you want to review your booking or confirm the applicable fees, we invite you to call our Contact Centre at 1-800-361-5373 or 1-514-395-0300 (daily from 7 am to midnight ET). An agent will gladly look into this with you. We hope this helps! Arya

Your email address will not be published. Required fields are marked *

Have an Account? Click here to Login