Review: Plaza Premium Lounge Edmonton (Domestic & International)

Location
YEG, Domestic/International
Date
June 2022
Rating

I recently regaled you with my journey to the Air Canada Maple Leaf Lounge Edmonton, which lived up to its name in being both owned by Air Canada and a lounge.

While I was there, I also took the opportunity to peruse its main competitor, the Plaza Premium Lounge Edmonton, and took note of the similarities and differences between the two.

I think both are worthy of popping into should you find yourself in Alberta’s capital, but neither is aspirational or travel selfie-worthy. Let’s take a look.

In This Post

Plaza Premium Lounge Edmonton (Domestic & International) – Access

The Plaza Premium sits right across the hall from its friendly rival, the Maple Leaf Lounge. Both are located between Gates 54 and 56, which are the main ports for passengers embarking on flights to Toronto or Vancouver.

As hawk-eyed travel aficionados may recall, there’s been a lot of back-and-forth lately about who can (and cannot) get into a Plaza Premium lounge. Sadly, the venerable Priority Pass program no longer includes entry to Plaza Premium Lounges Canada-wide, and the Plaza Premium in Edmonton is unfortunately no exception.

The lounge opens early at 5am, but closes at 4:30pm. The Maple Leaf Lounge stays open until after midnight, so if you have an evening departure, you won’t be able to enjoy the Plaza Premium Lounge Edmonton.

Plaza Premium Lounge Edmonton (Domestic & International) – Entrance
Plaza Premium Lounge Edmonton (Domestic & International) – Check-in desk

I gained admission by showing my personal American Express Platinum Card to the attendant at the front desk, in conjunction with my boarding pass. Even if I were not packing such a premium card, then I could have entered with an eligible Visa or MasterCard on the DragonPass program.

Plaza Premium Lounge Edmonton (Domestic & International) – Seating

You’ll love the colour palette of the Plaza Premium Lounge Edmonton, as long as you love beige and black. Everything is beige and black. This may be a petty gripe, but it’s so much more noticeable than in other airport lounges — the lounge is just so beige!

Plaza Premium Lounge Edmonton (Domestic & International) – Primary seating area
Plaza Premium Lounge Edmonton (Domestic & International) – Primary seating area
Plaza Premium Lounge Edmonton (Domestic & International) – Terminal view

Putting the colour palette aside, the chairs were highly comfortable and there were lots of them. I’d estimate that there are around 50% more seats than the rival Maple Leaf Lounge, and most of them overlook the gates, too.

I decided to explore further into the lounge, and found it went much deeper than I had expected. There’s a second room to the back left of the dining area, where there are even more couches and a much quieter atmosphere, also overlooking the main gates.

Plaza Premium Lounge Edmonton (Domestic & International) – Second seating area entrance
Plaza Premium Lounge Edmonton (Domestic & International) – Second seating area
Plaza Premium Lounge Edmonton (Domestic & International) – Second seating area bar stools

This second seating area also hosts access to the bathrooms, which is a little annoying as it requires one to answer the call of nature by shuffling all the way to the back of the lounge. This can be annoying if a plane is about to board on the other end of the terminal and that call is urgent!

Plaza Premium Lounge Edmonton (Domestic & International) – Bathroom hall entrance
Plaza Premium Lounge Edmonton (Domestic & International) – Bathroom
Plaza Premium Lounge Edmonton (Domestic & International) – Bathroom interior

The bathrooms were clean enough. They didn’t sport any showers that I could see, which is a pity.

Overall, the lounge’s ambience was decent and comfortable, albeit very beige.

Plaza Premium Lounge Edmonton (Domestic & International) – Dining

The food was adequate. If you’ve ever been to a Plaza Premium lounge, you’ll know what I’m referring to.

In this case, the cafeteria-quality food selection (salty, nourishing, and tasty enough to be inoffensive) decided to forego the ubiquitous mystery curry in favour of a chicken and vegetable stew with rice or noodles. They hit the spot well enough.

Plaza Premium Lounge Edmonton (Domestic & International) – Hot food selection

There was also a salad bar, which was restocked intermittently to retain freshness. This is always important, as lettuce can wilt.

Plaza Premium Lounge Edmonton (Domestic & International) – Salad bar

Lastly, there was a dessert cabinet. I didn’t have any of the cakes, but I can state that the rice pudding was superlative.

Generally, I’m a huge sucker for rice pudding, and even like the Costco-branded stuff that can be purchased by the metric tonne, but this dessert was outstanding. It was head and shoulders above what I’d expect in any airport lounge, let alone one as humble as the Plaza Premium Lounge Edmonton.

Plaza Premium Lounge Edmonton (Domestic & International) – Desserts

I’ll note that the staff noticed me taking lots of photos.

While I ate my stew, the manager approached me and asked if everything was OK, seeming concerned that maybe something was wrong. I answered in the negative and told her everything was good, as overall, the lounge experience was decent (except for the bar policy, which I’ll get into later.)

It was good to see staff being concerned about guest comfort, although I found it to be slightly odd in the era of social media where people will take photos of just about anything. Still, I understand the desire for caution and applaud the staff for being proactive.

Plaza Premium Lounge Edmonton (Domestic & International) – Bar

When talking about the bar, I need to rewind to when I first checked into the lounge.

I was advised by the front desk concierge, in absolutely crystal clear terms, that there was a four-drink limit at the bar. I got the impression that the staff must be more cautious about the imbibing of alcohol in this facility than at the Maple Leaf Lounge across the hall.

Plaza Premium Lounge Edmonton (Domestic & International) – Bar

I’d like to note that it wasn’t quite lunch time yet when I was told this, and while it’s always five o’clock somewhere, this caution felt slightly unfriendly. I then got the strong sensation that this decision wasn’t based around fear of the collateral damage, potentially caused by over-consumption, but rather based the desire to cut costs, instead.

The draft beer in the above photo was available as one of four free alcoholic beverages, as were the bar rails and house wines displayed on the bottom of the bar cabinet. Oddly, they also provided free Caesar cocktails (assuming you’re OK with Smirnoff vodka), but wanted to charge for bottled beer like Molson Canadian.

Shortly after this scolding, I noticed the following sign, which had odd capitalization conventions.

Plaza Premium Lounge Edmonton (Domestic & International) – Cash bar menu & warning sign

I respect any business following its policies, but this seems like penny-pinching. Why? Because I’ve taken the Alberta Gaming, Liquor & Cannabis’s ProServe, and there’s nothing in the manual about a four-drink maximum in airport lounges.

Even if there is, it’s discriminatory nonsense targeting the airport hospitality industry unfairly, and I know for a fact any such limit was not being enforced at the Maple Leaf Lounge.

I contented myself to a ginger ale from the cooler, while taking pictures of the other beverages this lounge charges for even before you’ve hit your limit. Such a practice is common at North American lounges as a whole. To add confusion to this situation is that I’ve definitely ordered Coors Light here before without being dinged, but have seen patrons asking for Crown & Coke be immediately up-charged unless they downgraded their rye to Alberta Premium. Your mileage may vary.

Conclusion

When visiting a lounge at a smaller airport, it’s important to temper your expectations. Not every lounge in the world can be as extravagant as, say, Air France La Première’s ground experience.

At the Plaza Premium Lounge Edmonton, there were some pleasant surprises, like the rice pudding, and some annoying limitations, like the drink policy. Everything else, from the food to the décor, fell squarely in the middle.

On the plus side, the staff seemed to be motivated to provide customers with a decent overall experience.

Would I return? Absolutely. Would I go out of my way to make a visit? Not at all.

7 Comments
  1. Oliver Klosov

    I think what Kirin was trying to convey was that the supposed Alberta Gaming and Liquor Commission mandated four-drink limit smacked more of an excuse used to limit costs rather than compliance with any actual regulation. Bulls**t, in other words. I felt exactly the same as soon as I encountered this relatively recent restriction at this YEG lounge. I’ve operated liquor-serving licensed establishments in Alberta for 35 years and knew of no such regulation but just to be sure consulted my trusty AGLC Liquor Licensee Handbook. Plaza Premium will be operating under a Class C liquor licence as a Traveller’s Lounge and nowhere in the Handbook is any such service restriction to be found (Section 3.4.6). On the contrary, it specifically states “Liquor may be served 24 hours a day in a Class C airport lounge”, an exemption from the norm that hardly speaks to concern about over-consumption.

    To be clear, I have no problem with a lounge operator imposing a four-serving limit on free alcohol for whatever reason and personally can’t imagine wanting to pound back five or more drinks in the short time before a flight but just be straight up about it rather than offering up some duplicitous “sorry, government rules” excuse as cover against potential customer blowback.

    Final thought, I wonder if that four-drink rule would be as enthusiastically enforced at this Plaza Premium if it was those paid Crown and Cokes a person was drinking instead of the free stuff. My money is on…. nope!

    1. Kirin

      Hallelujah, someone gets it.

      I completely agree that this “regulation” smacks of nonsense – and I don’t think it started here. I remember attending the WestJet Elevation lounge shortly after it launched and ordering multiple rounds of high-end cocktails like the Aviation and Sazerac. All of a sudden, a month or two of pouring out top-shelf liquor later to thirsty travelers, there’s a “government-mandated” 4-drink maximum at WestJet elevation! And it’s enforced religiously.

      Then, lo and behold, this trend magically spreads north to Edmonton and the Plaza Premium here. I agree that lounges should be straight up with customers; it’s even faire to state that you don’t want clients boarding planes too heavily under the influence. But don’t deflect it on the AGLC – and definitely don’t forget these self-imposed limits the moment the credit cards come out!

  2. Francis

    I don’t know why the author got so mad when the front desk informed him that there was a 4 drink limit. They were literally just be considerate.

  3. Jack

    I agree with Yew above. I was there 2 weeks ago, and wasn’t charged for any base alcohol…

  4. Yew

    I was just in this lounge three days ago and they didn’t charge for all alcohol. They have the menu that is for premium spirits, but basic well spirits are free of charge. Instead of assuming, next time maybe do your due diligence and ask.

  5. Eric S

    In my years of reading travel blogs, I’ve never come across such an arrogant post laced with loader, biased words. Not a good look for the Prince of Travel brand!

  6. David

    The drinking limit is very common at Priority Pass and Dragon Pass lounges around the world. I think the four drinks seem pretty reasonable compared to what I have seen at other lounges.

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